Help

If you are using this system for the first time - below are some notes to help you.

If you select 'Courses' - you will see

  • A list of the available training courses.
  • An information page about the contents of the course and a few sample pages from the course.
  • The option to buy one single use of one or more courses, or for a company one of more uses of one or more courses.

Payment is via paypal, which allows you to use a debit or credit card. We are not given any of the payment or personal details.

 

To buy or do any of the courses you need to register and login.

  • 'Register' will ask for the following information - Name, Initials, email address and a password for future logins.
  • You may register as an individual or a member of a company. If you register and say you are registering for a new company - you will be given a company ID, and you choose a company password. When you register as a new student - you will be asked if you are an individual or a member of a company. For a member of an existing company - you will also have to enter a company id and password, given to you by your company administrator.
  • If you are a company administrator - you may create a new company account - for which you will enter the company name, contact name, telephone number and email address. You will also create a password to be used by other members joining this company account. If the students belonging to a company do not have individual email addresses, they may login using that of the company administrator, and quote their own name when they start a course. That name will then appear on the course completion certificate.
  • 'Login' will ask for the email address and password you created when you registered.

 

Select 'My Courses' to do a course you or your company have purchased

  • This page will list available courses, both company and individual, available to you.
  • You may do the course in more than one session - continuing where you left off.
  • You may only do the assesment test once.
  • Once the course is completed - you cannot do it again without buying another copy.
  • If you have not completed all the tutorial modules, but have passed the test and want a certificate, you can mark the incomplete course as 'finished'.

When you purchase a course - you are buying one copy of the course which contains tutorial material and a test. You may do the course in more than one session - if you fail to complete it in one session - login again and carry on where you left off. The test has a passmark of 75%, and you get one go at the test. If you fail it, you must buy another copy and have another go.

 

Problems running the courseware

The training courseware requires a computer running 'flash', so it will not run on ipads and some other tablets.

If you are having trouble running the courseware, it may be that you need a more recent version of the Adobe Flash Player installed.
Version 10 or beyond is fine.

If the box above says 'Correct version of flash' all should be ok.

You can get the latest version from http://get.adobe.com/flashplayer/
(and you can untick the box about installing additional free software as you don't need that).

To view and print the Certificate (a pdf file) you need Adobe Acrobat Reader on your computer. If you haven't got it - you can download it from http://get.adobe.com/uk/reader/.
(and you can untick the box about installing additional free software as you don't need that).

 

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